Technical support is a guarantee of work stability

The technical support service from CRM studio is a guarantee of the stability of your business.

We continue to maintain and support your CRM solution after implementation and customization to ensure that the Suite CRM system runs smoothly.

Our technical support specialists will be able to process a new service request in the shortest possible time, solve the problem that has arisen, and offer alternatives to prevent the problem from occurring in the future.

When concluding a contract for technical support, the reaction of our specialists in the event of a problem and its solution occurs as soon as possible. In order to minimize customer business downtime, we primarily focus on remote incident resolution, due to which up to 90% of problems are resolved within a period of 30 minutes to two hours from the moment of contact, as if you had your own IT department.For registration, record keeping and tracking of applications, we use a modern system that complies with the best world practices. Each client receives online access to it, which allows you to independently track the status of applications, their deadlines and SLA compliance, which makes our work transparent and understandable for the client.IT processes are vital to business today, so preventing problems is better than fixing them. Unplanned downtime causes damage and can seriously affect sales revenue, customer satisfaction and business reputation. Thus, a wise policy is to prevent downtime when using professional technical support services instead of responding to critical problems. As a reliable partner, we can help customers in many ways.

Support plan options

Silver

$300
  • Customer service hours:
  • Working days from Monday to Friday from 09:00 to 18:00 (GMT+03:00)

  • Response time Severity level 1:
  • Within 2 hours

  • Response time Severity level 2:
  • Within 6 hours

  • Response time Severity level 3:
  • Within 2 business days

  • Response time Severity level 4:
  • Within 10 business days

  • Maximum 10 hours of support
  • Validity period 12 months

Gold

$600
  • Customer service hours:
  • Working days from Monday to Friday from 09:00 to 18:00 (GMT+03:00)

  • Response time Severity level 1:
  • Within 1 hour

  • Response time Severity level 2:
  • Within 5 hours

  • Response time Severity level 3:
  • Within 2 business days

  • Response time Severity level 4:
  • Within 10 business days

  • Maximum 20 hours of support
  • Validity period 12 months

Platinum

$900
  • Customer service hours:
  • Working days from Monday to Friday from 09:00 to 18:00 (GMT+03:00)

  • Response time Severity leve 1:
  • Within 0.5 hour

  • Response time Severity leve 2:
  • Within 4 hours

  • Response time Severity leve 3:
  • Within 1 business day

  • Response time Severity leve 4:
  • Within 5 business days

  • Maximum 30 hours of support
  • Validity period 12 months
Our support packages provide the basis for your confidence in your SuiteCRM investment. Our experienced and knowledgeable support engineers will troubleshoot any SuiteCRM issues